Frequently asked questions
We’re so glad to have you as a member of Simeon! Here are some common questions that come up about how to manage your membership account.
What does Simeon provide?
Simeon offers both web and mobile applications designed to help individuals securely manage their sensitive information, including logins and passwords, across their multiples devices. It also features unique sharing capabilities that allow users to safely ask for help when needed, ensuring peace of mind for both individuals and families.
Who can benefit from Simeon?
Simeon is perfect for anyone looking to simplify their digital experience, especially families, seniors, and individuals who struggle with navigating online services. We focus on inclusivity, making digital spaces accessible for everyone, regardless of their level of tech expertise.
What features does Simeon offer?
Simeon provides a range of features to help you manage your life online, including:
- Simple and Easy User Interface focusing in Seniors' needs
- Digital essentials management (passwords at pre-launch, other types of digital essentials will be added soon after the launch)
- Quick and effortless logins
- Step by Step guidance to help you navigate Simeon and your most used services
- Secure Assistance from friends and families (including secure sharing of digital essentials)
- Support and resources for digital awareness
- Simple and Easy User Interface focusing in Seniors' needs
- Digital essentials management (passwords at pre-launch, other types of digital essentials will be added soon after the launch)
- Quick and effortless logins
- Step by Step guidance to help you navigate Simeon and your most used services
- Secure Assistance from friends and families (including secure sharing of digital essentials)
- Support and resources for digital awareness
Is my information safe with Simeon?
Yes, your security is our top priority. Simeon uses Zero-Knowledge Architecture which means we don't have access to your information. We leverage the latest encryption technologies to protect your data and ensure your personal information is kept safe. We take every measure to maintain your privacy and security.
Can I invite my family members to join Simeon?
Yes! Simeon allows you to invite loved ones, making it easier to manage and protect your family's digital essentials.
Once your account is setup, you can invite up to six (6) members, and you can help them to be quickly and seamlessly onboarded.
Once your account is setup, you can invite up to six (6) members, and you can help them to be quickly and seamlessly onboarded.
What support do you offer?
As part of our pre-launch, we offer dedicated support, including a 1-to-1 training session with an expert, and access to an exclusive webinar on cybersecurity awareness. Additionally, our team is available to assist you via email or chat.
How can I contact Simeon’s support team?
You can reach our support team through our website, by emailing support@simeonid.com, or by chatting with us live during business hours.
Why Simeon is different than usual password managers?
Simeon is designed from the very beginning to simplify access to online services, being inclusive and to make digital spaces accessible for everyone, regardless of their level of tech expertise, by taking in account families, seniors, and individuals who struggle with navigating online services.